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UMUC Haircuts Analysis of IT Requirements
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Strategy for Competitive Advantage: Operational Effectiveness Business Process to Improve: Customer and Employee Scheduling UMUC Haircuts currently lacks a sufficient solution to improve customer and employee scheduling. The implementation of a new web-based application, Stylese at, will bring customer scheduling into the 21st century. The web-based program will require internet service and acomputer in order to access the online application. Customer may schedule themselves from their own personal computer or the front desk receptionist can manually enter call in customers into the online scheduling application. This technology system requires minimal resources andthe cost for implementation and maintenance is very low.UMUC Haircuts will finally havecustomer scheduling linked to their employees schedules via Styleseat and the business willutilize this resource for customer appointment times.Styleseat provides a calendar that willdisplay the times employees will be working in order for customers to select their desiredhairstylist and time
UMUC HAIRCUTS ANALYSIS OF IT REQUIREMENTS2ITRequirementImportance/RelevanceExplanation for Ranking2MaintainabilityN/AThe Styleseat web application is a third party hostedapplication and therefore all the maintenance andcoding is performed by the third party.The rating ofN/A was given because UMUC Haircuts employeesand customers do not have to maintain any of thesoftware.3ScalabilityMediumThe Styleseat web application must be able to meet thedemand for all the businesses utilizing their webapplication.UMUC haircuts must ensure theircustomers are able to use this application during peaktimes.The rating of Medium was given because theweb application must be able to handle morecustomers and employees utilizing this software asUMUC Haircuts and Styleseat busines
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