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C489 Task 2 RCA and FMEA Essay
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C489 Task 2 RCA and FMEA
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C489 Task 2
WGU Professor Kevil Sauls
Amanda Smith 12/19/
A. The general purpose of conducting a root cause analysis is a systematic approach to understanding the causes of an adverse event and identifying system flaws that can be corrected to prevent the error from happening again (Patient Safety 104,2021). Root cause analysis is not done to look for a person to blame but rather to look for what system flaws led to the incident. A1. An RCA is conducted using six steps by a team of typically four to six people from within the organization and with a mix of different professions with each of them having knowledge of the incident and the policies and procedures related to the incident. The first step is to identify what happened. In this step, it is important for the team to accurately determine what happened leading up to and during the incident. In the second step, the team will determine what should have happened during the incident. In the second step, the team will look at the incident and using their knowledge, skills, policies, and procedures will determine what the situation would have looked like and what the outcome would have been in an ideal perfect situation. In the third step, the team will determine the causes of the incident by asking why five times. In this step, the team looks at all the information and determines the contributing factors to the incident. A fishbone diagram is a graphic tool that is sometimes useful and used to display the possible causes of an event. There are seven different factors that should be examined in this step that can influence clinical practice and medical error: Patient characteristics, task factors, individual staff members, team factors, work environment, organizational and management factors, and institutional context (Patient Safety 104, 2021). In step four they will develop a causal statement that links the cause of the incident back to the effect and shows how that related to the incident. A causal statement has three parts the cause, the effect, and the event. In step five the team will generate a list of recommended actions or changes that should be done to prevent an incident like the one being evaluated from occurring again. There are nine categories that recommend changes usually fall under and those range from standardizing equipment to developing new policies. The recommendations can involve educating staff, instituting a backup/double-check system, using checklists, simplifying the steps in a procedure, the use of a force function, and changing the physical plant. In step six the final step the team writes up a summary of the event and all the data collected in steps one through five and share it with the key players involved.
A2. In the scenario with Mr. B when using the RCA process, I was able to identify many contributing factors that lead to the cause resulting in the death of Mr. B. One of the contributing factors in Mr. B’s scenario was insufficient staffing and not calling for backup when necessary. The day Mr. B went to the emergency room there was one RN, one LPN, one secretary, one physician, and one respiratory therapist working. Another causative factor is the amount of sedation medication given in such a small-time frame. Mr. B’s history of narcotic use for back pain is also a contributing factor regarding the amount of narcotics used and the physician and nurses’ decision to use those amounts. Other contributing factors were the nurse not administering oxygen during and after the procedure, the LPN resetting/silencing the alarm on the machine when alarming low and not reporting it to the RN, and the physician and the RN not following the conscious sedation policy that was currently in place. Many causative factors occurred with Mr. B that could have been avoided and would have resulted in Mr. B not passing away.
B. When developing a process improvement plan to decrease the likelihood of a reoccurrence of Mr. B’s sentinel event I would first develop a team with individuals from different departments such as someone from quality, risk management, emergency room doctor, RN, respiratory therapist, and legal. The next step would be for the team to access what happened in Mr. B’s sentinel event, determine the cause, develop a causal statement, and give their recommendations to the staff on how to proceed with this type of situation moving forward. Some key factors that contributed to the event were staffing, alarm fatigue, not following sedation policy, and administering too much medication in a short time frame. I would propose a sedation safety checklist to ensure the protocol is being followed and all steps have been performed but in a convenient user-friendly checklist. I would also create a staffing protocol that would be based on patient volume ad acuity which would require the charge nurse to call in the prn staff or standby staffing. In addition to a staffing protocol, I would suggest staggering the emergency room personnel’s shifts to ensure that there are always more than two nurses on at any given time. I would investigate initiating a force stop on the vital sign machine that would prevent personnel from being able to silence the machine so easily when alarming and would result in the individual having to acknowledge the cause of the alarm so that in cases like Mr. B’s the alarm can’t be silenced or turned off so easily when a patient’s oxygen levels are dangerously low. Staffing reeducation on the sedation policy and sedation medications would be an important part of the improvement plan as knowing the policy and the medications that are being used would prevent a future reoccurrence of Mr. B’s incident.
B1. Lewin’s change theory has three stages unfreezing, change, and refreezing. Lewin’s theory assists in changing processes or behaviors that are counterproductive. The first stage unfreezing involves making others aware that change is needed. In the scenario with Mr. B, the proposed improvement plan would start by notifying the staff of the sentinel event and the identified contributing factors that lead up to the event without placing blame on
education department should be appointed to review all employees who have been signed off for being reeducated on sedation protocol and sedation medications and set up a reeducation plan to ensure staff stays current on education. E. Nurses play a vital role in healthcare and demonstrate leadership in many different ways to ensure the best outcomes for their patients. Nurses promote quality care leadership by being an advocate for their patients, having good communication skills, collaborating with the interdisciplinary team, and staying educated on the policies and procedures in their department. Nurse leaders use evidence-based practice to improve patient outcomes. Nurses play a vital role in influencing quality improvement activities because they are the ones on the front lines implementing the interventions proposed by the quality department and know firsthand what is working and what isn’t working. Nurses can help the team to understand the different parts involved in the procedures and help to identify the possible failures that need to be changed to ensure better patient outcomes. The involvement of professional nurses in the RCA and FMEA process would be invaluable as nurses are the eyes and ears of the hospital and their knowledge and skills are a great asset to these teams and help to improve patient outcomes. Nurses demonstrate leadership every day and have taken on the leadership role in different departments within the hospital as they have a wealth of knowledge and skills that have been proven to be a great asset to the different departments within the hospital such as risk management, quality improvement, informatics, clinical documentation specialists, management, and many more.
References
- Patient Safety 104: Root Cause and Systems Analysis Summary Sheet. (n.).
Retrieved December 19, 2021, from
ihi/education/ihiopenschool/Courses/Documents/SummaryD
ocuments - Institute for Healthcare Improvement. (2019). Failure modes and effects
analysis (FMEA) tool. Ihi.
ihi/resources/Pages/Tools/FailureModesandEffectsAnalysisToo
l
Download
Save
anyone individual and reeducating them on the policies and procedures that were currently
in place at the time of the sentinel event. In the second stage “change” the appointed team
would talk to the staff about the new policies that are going to be implemented such as a
sedation checklist, staffing protocols, a force stop on alarms, and reeducation plans for
sedation protocols and sedation medications. In this phase, it is important to allow feedback
from the employees on the new changes to get their perspective and review if any additional
changes need to be made before stage three. In Lewin’s third stage refreezing the changes
made in stage two are now implemented and become the new status quo. All new
employees would be notified of the changes to how the sedation procedures will be
performed, the new staffing protocols, and when and how it is to be used moving forward
and notified of how and when mandatory education will be occurring. The team should
appoint two members of the team to follow up periodically with the emergency room
personnel to ensure the new changes are being used by all staff members all the time.
C. The failure mode and effects analysis tool is a systematic, proactive method for
evaluating a process to identify where and how it might fail and to assess the relative
impact of different failures, to identify the parts of the process that are most in need of
change (Institute for Healthcare Improvement, 2019). The FMEA tool is used as a
proactive process to help avoid adverse events such as the scenario with Mr. B. There are
three steps in the FMEA tool. The first step is a failure mode where you look at what
could go wrong in the scenario. The second step is failure causes which looks at why
would the failure happen. The third step is failure effects which evaluates what would be
the consequences of the failure. By using this tool and working through the steps
beforehand allows you to play out all the different possible outcomes and proactively
help to prevent failure/harm.
D. To ensure that another adverse outcome like the one with Mr. B doesn’t occur again
when doing a conscious sedation procedure, the team would need to test the
interventions that they came up with within the process improvement plan. I would
appoint a member of the team such as an individual from the quality improvement
department to perform random chart audits to determine if the sedation checklist is
being used and all parts are being documented according to the new checklist. If there
are areas on the sedation checklist that are still not being performed the team will need
to reevaluate the cause and work towards creating a checklist that is appropriate for the
procedure and staff and work with management to ensure the checklist is always being
used. Regards staffing the director of the emergency room would be appointed to look
back at trends from when the patient census was high and look at the acuity of those
patients and compare that to the number of nurses on staff at the time. With the data
collected the director would then look at the staffing protocols to determine if the new
staffing protocol was followed and that there was an appropriate nurse to patient ratio.
If it is determined that the protocol isn’t working then the team would need to
reevaluate the staffing needs and how to improve the protocol. A member from the
education department should be appointed to review all employees who have been
signed off for being reeducated on sedation protocol and sedation medications and set
up a reeducation plan to ensure staff stays current on education.
E. Nurses play a vital role in healthcare and demonstrate leadership in many different
ways to ensure the best outcomes for their patients. Nurses promote quality care
leadership by being an advocate for their patients, having good communication skills,
collaborating with the interdisciplinary team, and staying educated on the policies and
procedures in their department. Nurse leaders use evidence-based practice to improve
patient outcomes. Nurses play a vital role in influencing quality improvement activities
because they are the ones on the front lines implementing the interventions proposed
by the quality department and know firsthand what is working and what isn’t working.
Nurses can help the team to understand the different parts involved in the procedures
and help to identify the possible failures that need to be changed to ensure better
patient outcomes. The involvement of professional nurses in the RCA and FMEA process
would be invaluable as nurses are the eyes and ears of the hospital and their knowledge
and skills are a great asset to these teams and help to improve patient outcomes. Nurses
demonstrate leadership every day and have taken on the leadership role in different
departments within the hospital as they have a wealth of knowledge and skills that have
been proven to be a great asset to the different departments within the hospital such as
risk management, quality improvement, informatics, clinical documentation specialists,
management, and many more.
References - Patient Safety 104: Root Cause and Systems Analysis Summary Sheet. (n.d.).
Retrieved December 19, 2021, from
http://www.ihi.org/education/ihiopenschool/Courses/Documents/SummaryD
ocuments - Institute for Healthcare Improvement. (2019). Failure modes and effects
analysis (FMEA) tool. Ihi.org.
http://www.ihi.org/resources/Pages/Tools/FailureModesandEffectsAnalysisToo
l.aspx
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