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FNSCUS511 Lesson Plan
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FNSCUS511 Lesson Plan
Week 1 Session 1: Introduction
Topic 1 Develop professional business relationships
Session 2: Topic 1 Develop professional business relationships
Week 2 Session 3: Topic 2 Build and maintain business networks and
relationships
Session 4: Topic 2 Build and maintain business networks and
relationships
Week 3 Session 5: Topic 3 Nurture relationships and build on referral business
for the long term
Session 6: Topic 3 Nurture relationships and build on referral business
for the long term
Week 4 and Week 5 Session 7, 8, 9, 10: Review and assessment
Australian Training School Pty ltd trading as Southern Academy of Business and Technology
95 Bathurst Street Sydney NSW 2000 | Unit 1, 159 Queen St, CAMPBELLTOWN | Suite 1 Ground Floor 97 Pirie St, ADELAIDE, South A ustralia| Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
Version : 2.0 Last Updated : 30 Jul 2021 Next Update: 31 Jul 2022 Page 1 of 35
Resources
Recommended texts
Cole, K. Management Theory and Practice. 6ed. Cengage Learning (2016)
Chapter 6 Building a strong communication foundation
Chapter 7 Strengthening your personal skills
Chapter 8 Building effective working relationships
Chapter 20. Caring for customers
PowerPoint slideshow
The following slideshows can be used to support the delivery of this lesson: FNSCUS501 Slideshow.pptx
Each topic for the unit is summarised, following the content presented in the lesson plan, with notes for the
trainer/assessor where appropriate. The trainer/assessor can adapt the slideshow to suit his or her own
teaching methods.
Web links:
Internet links to sources of information, videos or documents are also provided throughout the lesson plan.
If the links are broken, copy and paste them into your web browser.
Australian Training School Pty ltd trading as Southern Academy of Business and Technology
95 Bathurst Street Sydney NSW 2000 | Unit 1, 159 Queen St, CAMPBELLTOWN | Suite 1 Ground Floor 97 Pirie St, ADELAIDE, South A ustralia| Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
Version : 2.0 Last Updated : 30 Jul 2021 Next Update: 31 Jul 2022 Page 1 of 35
Preparation
Lesson Preparation
Before you commence delivery of these lessons, take the time to undertake the following:
• Read through this document from start to finish. If you have any queries about how an activity can best be carried out at your RTO, contact your supervisor for advice.
• Read through the recommended texts.
• Conduct further research on the Internet if any concepts are not clear for you.
• Perform each of the activities and homework or self-study that you will give the students.
Before giving each session, read through each day’s plan, as some preparation may be required.
• Sourcing videos
• Checking web links
• Preparing any technical resources required
• Planning role-plays
• Setting up activities such as presentations
• General planning
Equipment
To carry out the Lesson Plan for this unit, the following equipment will be needed:
• Computers with appropriate software and Internet access
• Headsets
• Whiteboard
• Projector
Industry expertise
To enhance the industry relevance of this classroom-based training approach, we recommend that you identify an industry expert or experts, and invite them in to give short presentations to students.
These industry experts are not trainers, but are people who can provide expert industry information to
students to assist them with their learning. Their presentation could last up to one hour, and be provided
from week 2 onwards.
Australian Training School Pty ltd trading as Southern Academy of Business and Technology
95 Bathurst Street Sydney NSW 2000 | Unit 1, 159 Queen St, CAMPBELLTOWN | Suite 1 Ground Floor 97 Pirie St, ADELAIDE, South A ustralia| Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
Version : 2.0 Last Updated : 30 Jul 2021 Next Update: 31 Jul 2022 Page 1 of 35
Conducting Lessons
Lesson Context
A simulated work environment is to be used when carrying out these lessons.
Therefore, session activities:
• Reflect real life work tasks.
• Are required to be performed within industry standard timeframes as specified by assessors in relation to each task.
• Are assessed using assessment criteria that relate to the quality of work expected by the industry.
• Are performed to industry safety requirements as relevant.
• Use authentic workplace documentation.
• Require students to work with others as part of a team.
• Require students to plan and prioritise competing work tasks.
• Involve the use of standard, workplace equipment such as computers and software.
• Ensure that students are required to consider workplace constraints such as time and budgets.
Written activities
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